We ended up having to opt for a Dodge Grand Caravan. While it was a decent size, it wasn't what we really needed. When we pulled out of the lot, we immediately notice how absolutely filthy the windows were - obviously they don't clean them or the vehicle itself because it was dirty as well. About an hour into our trip I turned on the heater. Within 5 minutes all you could smell was cigarette smoke coming out of the heater. They have stickers on the window that says they charge you $250 if you smoke in their vehicles - obviously they do not use any of that money to replace the air filter to the heating/AC system. We drove over 2,000 miles having to smell that and it was disgusting.
I have never dealt with a worse rental car location.
We made the reservation for our vehicle for our family vacation over a week in advance. We made the reservation with a pickup scheduled for 4 pm. We arrived at the office at 4:05 pm only to be told that our vehicle is not at their location yet and they have to go get it at another Budget office - that was 45 minutes away. So they expected us to wait for an hour and a half while they go get the vehicle we already paid for in advance. We were on a time schedule so we didn't have the time to wait that long and we shouldn't have to anyway. They told us that they have other vehicles there we could choose from - but none of them were the full size SUV like we were supposed to receive.
Never buy from this place. We received the worst service I've ever had. We tried calling, got put on hold for 10 minutes and just got directed to a voicemail box. After trying again, they immediately hung up on us. They are liars and horrible people.
I was happy with the service and the SUV. We rented a Jeep Patriot that had a little over 20K miles. The place was clean and the staff courteous. I had one minor issue which was resolved by calling the main number. I returned the SUV a day early on a 7 day rental and the rental location stated they could only return $2.64 to my card. But they instructed me to call the main number and perhaps they could refund more. I called and expected this was going to be a waste of my time, but to my surprise, they are going to refund me 1/7th of the rental price. I had done a little research and found their rental price to be about 20% lower than any of the other competitors. I will be back if the need arises.
Was not happy about this location. The information and price the person gave me did not match the print out from my reservation! The person was not professional and also described a different policy then what I had read from the company's website. She did not tried to correct the issues. Other businesses would have tried to gain customers, but budget didn't seem to care. Sorry for this company...
When we returned the vehicle, we told the woman at the counter about it and she just said we have to call customer service and file a complaint. She basically just brushed it off like it was nothing.
No longer here. After speaking to someone from budget, repeatedly stating I would be walking to this office, (about a mile) with my 55year old mother. It wasn't there. Go to enterprise down the street. 20$ cheaper and they actually exist.
Word of advice - Enterprise Rent A Car is right down the street about a mile away on North Broad Street. Do yourself a favor and go there instead. At least they care about their customers unlike these worthless jokers. It's no wonder this Budget has a 2 star rating as I'm writing this review.
Budget Car Rental is a US Car Rental based in Colmar, New Jersey. Budget Car Rental is located at 80 Bethlehem Pike, Colmar, PA 18915, USA.
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